At Materialistic, we aim to ensure you are satisfied with your purchase. Please read our Refund & Returns Policy carefully before making a purchase.

1. Change of Mind

• We do not offer refunds for change of mind
• We may offer exchange or store credit within 7 days of delivery
• Items must be:
  • Unused, unworn, and in original condition
  • With tags and packaging intact
  • Accompanied by proof of purchase

2. Sale Items

• All sale/discounted items are final sale
• No refunds, exchanges, or credits unless required by law
  

3. Faulty or Incorrect Items

Under Australian Consumer Law, you are entitled to a remedy if a product is faulty. If your item is:

• Faulty
• Damaged
• Incorrect
  

You must:

• Contact us within 7 days of delivery
• Provide photos and proof of purchase
  

We will offer:

• Replacement (preferred), or
• Store credit, or
• Refund (where required by law)

4. Returns Process

• Customers are responsible for return shipping costs unless the item is faulty
• Original shipping fees are non-refundable
• We recommend tracked shipping, as we are not responsible for lost return parcels

5. Non-Returnable Items

• Accessories, jewellery, or hygiene-related items
• Items showing signs of wear, damage, or misuse
• Items returned outside the allowed timeframe

6. Processing Returns

• Once received and inspected, returns are processed within 3–5 business days
• Store credit (if issued) will be provided via [method: code, email, etc.]

7. Chargebacks & Disputes

• By purchasing from us, you agree to contact us first to resolve any issue
• Filing a chargeback without contacting us may result in refusal of future service